Navigate organizational change
with clarity and confidence
At The Only Constant, we bring structure, empathy, and measurable results to the people side of transformation. Our approach spans the full lifecycle of change—from vision and leadership alignment through readiness, adoption, and sustainment—ensuring your people are informed, engaged, and equipped to succeed.
Start a ConversationHow We Work
Our approach is grounded in clarity, structure, and a deep understanding of how people and organizations move through change. These four pillars guide every engagement and ensure that transformation is both practical and sustainable.
People-Centered
We align stakeholders, tailor communications, and upskill change leaders to ensure their staff understand the change and take ownership of it.
Structured & Strategic
We apply evidence-based OCM methodologies that are calibrated to your organization's culture, scale, and transformation objectives.
Practical & Actionable
We deliver targeted training, learning tools, and personalized support that enable teams to adopt new processes and systems quickly and confidently.
Measurable Outcomes
We establish clear metrics, dashboards, and reinforcement plans that monitor adoption and sustain performance long after go-live.
Organizational Change Management Offerings
We provide a comprehensive suite of change management services that address the human, operational, and strategic elements of transformation. These offerings work together to build readiness, reduce risk, and drive sustainable adoption across your organization.
Change Strategy & Planning
We shape the roadmap that defines impacts, aligns leaders, and establishes the conditions for a successful transformation.
Stakeholder Engagement & Communication
We develop targeted communication and engagement strategies that build understanding, alignment, and advocacy across the organization.
Learning & Enablement
We design role-based training that equips employees with the knowledge, skills, and confidence to adopt new systems and processes.
Change Leadership Development
We coach and equip leaders to champion change with clarity, consistency, and meaningful influence.
Adoption Measurement & Reinforcement
We implement practical metrics, dashboards, and reinforcement plans that ensure new ways of working stick — and continue to deliver value.
Specialized Transformation Support
We provide tailored support for ERP, HRIS, digital workplace, AI, culture shifts, and other enterprise-wide initiatives.
At The Only Constant, our work is defined by measurable results. The following case studies highlight how our tailored OCM solutions have helped organizations navigate complex transformation, strengthen performance, and achieve sustainable, people-centred change.
An enterprise change initiative was led for a major Canadian energy provider undergoing a large-scale restructuring and cultural shift within its coal operations. The transformation introduced a new operating model focused on contract management rather than task execution, targeting significant cost savings and performance improvement. Change leadership, job redesign, and competency-based reskilling were integrated with union-sensitive engagement strategies to ensure adoption, restore morale, and mitigate operational risk during a high-impact workforce transition.
- Developed an OCM strategy aligned to workforce restructuring, role redesign, and competency-based reskilling
- Partnered with union stakeholders to manage compliance risks, acceptance barriers, and cultural resistance
- Supported performance stabilization and adoption while addressing survivor guilt, engagement decline, and change fatigue
Led the Organizational Change Management strategy for a provincial government initiative to modernize its legacy tax administration system—an essential platform supporting the annual collection of over $3 billion in revenue. Facing resistance from both unionized employees and external tax clients, we implemented a dual-focus change strategy addressing internal culture and external stakeholder readiness. Through targeted communication, training, and engagement, the program achieved 100% adoption among key business users and tax clients, representing 80% of total provincial revenue.
- Achieved 100% adoption among high-value tax clients
- Strengthened collaboration across unionized teams and leadership
- Enabled seamless transition from a 35-year-old legacy system to a digital platform
Oversaw the Organizational Change Management of multiple outsourcing initiatives for a North American retail giant. Developed and executed a comprehensive OCM playbook and a "human risk" mitigation framework to drive adoption across four business pillars. Pivotal to each initiative's success was an external communications strategy, a tailored engagement and retention plan for impacted associates, and an integration approach that aligned new service providers with the organization's culture. The initiative exceeded expectations, earning positive media coverage, adoption of the new business model, and a seamless integration of vendor and associate teams.
- Achieved smooth integration of outsourced service providers and internal teams
- Strengthened associate engagement and retention throughout transition
- Earned positive press and as well as public praise by departing staff
Led the Organizational Change Management of an organizational redesign initiative of a leading wealth management firm in which administrative shared services were remodelled to optimize sales among administrative resources. Initial resistance from branch leadership was palpable, with many viewing the initiative as unnecessary and disruptive. Through structured change planning, stakeholder engagement, and a targeted communications campaign across 25 high-performance brokerage branches, we built understanding and trust in the new model. Following two high-visibility POC implementations sentiment shifted, dramatically transforming early skepticism into advocacy, with branches clamouring to be next in line.
- Achieved full adoption of new shared services model across 25 branches
- Shifted leadership sentiment from resistance to active advocacy
- Increased branch sales through streamlined operations and the upskilling of administrative staff to provide targeted sales support that would optimize investment results
Corporate Clients Served
